Order and Shipping
- After you place an order and make the payment, a confirmation will be automatically generated to your email. If you find any discrepancy between your intended order and our records, please email us immediately at service@diamondnplatinum.com.
- Order processing will take 1-2 working days. Once your product is shipped, you will be notified through email with a tracking number for you to monitor your shipment.
- Shipping will take approximately 1-3 working days* within Malaysia once we ship out your order. Currently there is no expedited shipping or second day shipping available.
- Delivery fees are complimentary for Malaysia on all purchases.
- If you intend to change your address after confirming your payment, please contact service@diamondnplatinum.com or WhatsApp us at +60187773478 as soon as possible. Once your item is shipped, you will not be able to change the shipping address.
*Please note that the above shipping times are just estimated quotes by the courier companies. Hence we cannot be liable or held responsible for any delays after dispatch. Delays do occasionally happen as there are many uncontrollable factors in the process of shipment and production especially during peak periods.
Shipping to Brunei
- Currently online purchase is not available for Brunei. You may visit our showroom in The Mall, Gadong to view and purchase our jewellery. Alternatively, you may Whatsapp or Facebook message us and we will arrange a sales consultant from Brunei to assist you.
- Prices are the same for Malaysia and Brunei. The differences are from custom duty tax and delivery fee.